{"id":260,"date":"2016-04-04T16:26:24","date_gmt":"2016-04-04T15:26:24","guid":{"rendered":"https:\/\/www.traceocad.fr\/en\/?page_id=260"},"modified":"2021-10-07T14:49:41","modified_gmt":"2021-10-07T13:49:41","slug":"support","status":"publish","type":"page","link":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row el_class=”heading-mobile heading-first-mobile”][vc_column][vc_column_text]Hotline[\/vc_column_text][\/vc_column][\/vc_row][vc_row container=”1″ css=”.vc_custom_1474386087487{background-image: url(https:\/\/www.traceocad.fr\/en\/wp-content\/uploads\/sites\/2\/2016\/04\/traceocad-hvac-plumbing-software-support-hotline-image01.jpg?id=1492) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”heading-assistance” el_class=”heading”][vc_column width=”1\/3″][vc_column_text el_class=”heading” css=”.vc_custom_1467986793662{margin-bottom: 0px !important;padding-top: 56px !important;padding-bottom: 56px !important;}”]<\/p>\n

Stay on the<\/p>\n

fast lane<\/p>\n

With our free and reactive hotline team<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row container=”1″ el_class=”block-60 assistance” css=”.vc_custom_1463059365826{padding-top: 60px !important;padding-bottom: 25px !important;}”][vc_column][vc_column_text]<\/p>\n

NEED HELP ? DISCOVER CUSTOMER SUPPORT BY TRAC\u00c9OCAD<\/span><\/h1>\n

[\/vc_column_text][vc_row_inner][vc_column_inner el_class=”col-btn” width=”1\/4″][vc_column_text]Contact our hotline<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”col-btn” width=”1\/4″][vc_column_text]Autofluid faqs<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row container=”1″ css=”.vc_custom_1462799556586{padding-top: 60px !important;padding-bottom: 25px !important;background-color: #f0f0f0 !important;}” el_class=”block-60″][vc_column][vc_column_text]<\/p>\n

OUR HOTLINE<\/span><\/h2>\n

[\/vc_column_text][vc_row_inner][vc_column_inner el_class=”padd-40″ width=”1\/3″][vc_column_text]<\/p>\n

FIRST-LINE SUPPORT<\/h3>\n

[\/vc_column_text][vc_separator][vc_column_text]A prompt answer to any common question. A skilled technician takes the necessary time to fully explain the procedure step by step to solve your issue.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”padd-40″ width=”1\/3″][vc_column_text]<\/p>\n

SECOND-LINE SUPPORT<\/h3>\n

[\/vc_column_text][vc_separator][vc_column_text]For more complex technical requests a technician will first study the issue and then contact you to offer a solution as quickly as possible. 99% of answers are given within a few hours.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”padd-40″ width=”1\/3″][vc_column_text]<\/p>\n

opening times<\/h3>\n

[\/vc_column_text][vc_separator][vc_column_text]Monday to Thursday :
\nfrom 8:45 am until 12:30 am and from 1:30 pm until 5:30 pm.<\/p>\n

On Fridays :
\nfrom 8:30 am until 12:30 am.<\/p>\n

For a faster response, we recommend that you contact the hotline using our hotline form<\/a>. Alternatively you can send us your queries via e-mail<\/a>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row container=”1″ el_class=”block-60″ css=”.vc_custom_1462799592605{padding-top: 60px !important;padding-bottom: 25px !important;}”][vc_column][vc_column_text el_class=”assistance-distance”]<\/p>\n

HOTLINE SUPPORT <\/span><\/h2>\n

Our software suite is equipped with a built in live support module. Once you made a first contact with our technician you will be directed to download the version of TeamViewer that matches your operating system.[\/vc_column_text][vc_row_inner el_class=”teamviewer”][vc_column_inner width=”1\/4″][vc_column_text]TeamViewer – Windows<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]TeamViewer – Mac<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row el_class=”heading-mobile heading-first-mobile”][vc_column][vc_column_text]Hotline[\/vc_column_text][\/vc_column][\/vc_row][vc_row container=”1″ css=”.vc_custom_1474386087487{background-image: url(https:\/\/www.traceocad.fr\/en\/wp-content\/uploads\/sites\/2\/2016\/04\/traceocad-hvac-plumbing-software-support-hotline-image01.jpg?id=1492) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”heading-assistance” el_class=”heading”][vc_column width=”1\/3″][vc_column_text el_class=”heading” css=”.vc_custom_1467986793662{margin-bottom: 0px !important;padding-top: 56px !important;padding-bottom: 56px !important;}”] Stay on the fast lane With our free and reactive hotline team [\/vc_column_text][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row container=”1″ el_class=”block-60 assistance” css=”.vc_custom_1463059365826{padding-top: 60px !important;padding-bottom: 25px !important;}”][vc_column][vc_column_text] NEED HELP ? DISCOVER CUSTOMER SUPPORT BY TRAC\u00c9OCAD<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-one.php","meta":[],"acf":[],"yoast_head":"\nHotline | Trac\u00e9ocad<\/title>\n<meta name=\"description\" content=\"In need of hotline support? Stay on the fast lane with our free and reactive technical support service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hotline | Trac\u00e9ocad\" \/>\n<meta property=\"og:description\" content=\"In need of hotline support? Stay on the fast lane with our free and reactive technical support service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/\" \/>\n<meta property=\"og:site_name\" content=\"Trac\u00e9oCAD (EN)\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-07T13:49:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/\",\"url\":\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/\",\"name\":\"Hotline | Trac\u00e9ocad\",\"isPartOf\":{\"@id\":\"https:\/\/www.traceocad.fr\/en\/#website\"},\"datePublished\":\"2016-04-04T15:26:24+00:00\",\"dateModified\":\"2021-10-07T13:49:41+00:00\",\"description\":\"In need of hotline support? Stay on the fast lane with our free and reactive technical support service.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.traceocad.fr\/en\/support\/hotline\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.traceocad.fr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.traceocad.fr\/en\/#website\",\"url\":\"https:\/\/www.traceocad.fr\/en\/\",\"name\":\"Trac\u00e9oCAD (EN)\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.traceocad.fr\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hotline | Trac\u00e9ocad","description":"In need of hotline support? Stay on the fast lane with our free and reactive technical support service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/","og_locale":"en_US","og_type":"article","og_title":"Hotline | Trac\u00e9ocad","og_description":"In need of hotline support? Stay on the fast lane with our free and reactive technical support service.","og_url":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/","og_site_name":"Trac\u00e9oCAD (EN)","article_modified_time":"2021-10-07T13:49:41+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/","url":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/","name":"Hotline | Trac\u00e9ocad","isPartOf":{"@id":"https:\/\/www.traceocad.fr\/en\/#website"},"datePublished":"2016-04-04T15:26:24+00:00","dateModified":"2021-10-07T13:49:41+00:00","description":"In need of hotline support? Stay on the fast lane with our free and reactive technical support service.","breadcrumb":{"@id":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.traceocad.fr\/en\/support\/hotline\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.traceocad.fr\/en\/support\/hotline\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.traceocad.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.traceocad.fr\/en\/#website","url":"https:\/\/www.traceocad.fr\/en\/","name":"Trac\u00e9oCAD (EN)","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.traceocad.fr\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/pages\/260"}],"collection":[{"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":42,"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/pages\/260\/revisions"}],"predecessor-version":[{"id":1850,"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/pages\/260\/revisions\/1850"}],"wp:attachment":[{"href":"https:\/\/www.traceocad.fr\/en\/wp-json\/wp\/v2\/media?parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}