Hotline

Stay on the

fast lane

With our free and reactive hotline team

NEED HELP ? DISCOVER CUSTOMER SUPPORT BY TRACÉOCAD

OUR HOTLINE

FIRST-LINE SUPPORT

A prompt answer to any common question. A skilled technician takes the necessary time to fully explain the procedure step by step to solve your issue.

SECOND-LINE SUPPORT

For more complex technical requests a technician will first study the issue and then contact you to offer a solution as quickly as possible. 99% of answers are given within a few hours.

opening times

Monday to Thursday :
from 8:45am until 12:30am and from 1:30pm until 5:30pm.

On Fridays :
from 8:30am until 12:30am.

For a faster response, we recommend that you contact the hotline using our hotline form. Alternatively you can send us your queries via e-mail.

HOTLINE SUPPORT

Our software suite is equipped with a built in live support module. Once you made a first contact with our technician you will be directed to download the version of TeamViewer that matches your operating system.